Terms and Conditions ECO FIRES LTD IMPORTANT By accessing this Site, you agree to these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this Site. DEFINITIONS "You" means the user of the Site, "we", "us" and "our" means www.fireboxuk.com"Site" means the site on the World Wide Web located at www.fireboxuk.com, and "Content" means the information and other material available within the Site. RIGHTS GRANTED/RIGHTS RESERVED The content is for your personal use only and you may download the content onto only one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish, commercially exploit or create derivative works from the Content. AVAILABILITY OF THE WEBSITE You acknowledge that it is technically impossible to provide the Site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the Site; and that the operation of the Site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks. We and/or our suppliers may make improvements and/or changes in the Site at any time. LIABILITY In no event (except for death and personal injury arising from our negligence) shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers has been advised of the possibility of such loss or damage. Your statutory rights in relation to any goods or services purchased through the Site are not affected. LINKS TO THIRD-PARTY SITES This Site may contain hyperlinks to other web sites. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You agree and acknowledge that you are solely responsible for evaluating any goods or services offered by us or third parties via the Site and that we will not be a party to or in any way responsible for any transactions between you and third parties. specifying the Competition. PURCHASE OF GOODS OR SERVICES FROM THIRD PARTIES We will use our reasonable endeavours to indicate whether goods or services which are advertised on the Site are being offered for sale by us or by a third party. Goods are offered by a third party ("Third Party Goods") where: (i) the Site contains a link to a third party site where you may choose to purchase any goods or services offered for sale on that site (whether or not such goods or services are advertised on the Site); or (ii) you may make an enquiry with us regarding goods or services offered by any third party, we then pass that enquiry on to the relevant third party or you contact that third party yourself, and you may subsequently decide to purchase such goods or services. Where you choose to purchase Third Party Goods, the contract governing such purchase shall be between you and the relevant third party and on the standard terms and conditions (if any) of such third party for the purchase of such goods or services. You agree and acknowledge that you are solely responsible for evaluating Third Party Goods. You acknowledge any bookings or purchases of Third Party Goods made by you through the Site shall be subject to terms and conditions of the third party supplying the goods and/or services concerned and that we will not be a party to or any way responsible for or liable to you in respect of any transactions between you and third parties. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give to any third party. TERMS OF PURCHASE OF GOODS All orders for goods ("Goods") and on-line or offline pay-services ("Services") (together "Products") from a buyer ("you") accepted by fireboxuk.com ("we/us") on or through firebox uk or by other methods including the firebox uk Order Brochure, which are not goods or services offered for sale by a third party are subject exclusively and strictly to the following terms and conditions ("Purchase Terms") (which, in the event of a conflict, take priority over the terms and conditions of use of the Site): PRICE AND DELIVERY OF PRODUCTS The price of the Products shall be the price quoted on the Site or the firebox uk Order Brochure (which we can change in the case of an error). Payment details must be provided by you on the date that we accept your order. In respect of Goods only: the delivery of Goods shall be subject to payment by you of the delivery charges specified on the Site or firebox uk ltd Order Brochure, which may be changed by us at our discretion. You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods and if different to the billing address, that you have also notified us of the correct delivery address. Subject to availability, deliveries of Goods within the UK will normally be made within one to five working days if in stock. We will notify you either if there will be a delay or if the item is no longer available. If the item is no longer available, we reserve the right to offer you an alternative similar in price and quantity. RISK AND PROPERTY The provisions in this Clause 3 relate only to Goods. Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you, we shall be entitled to ask you to return the Goods to us. WARRANTIES AND REPLACEMENTS The following relate only to Goods: Subject as set out below, the Goods are sold with the benefit of and subject to the terms applicable to such warranty as is given by the manufacturer of the Goods. There shall be no liability under any such warranty or guarantee if the total price for the Goods has not been paid by the due date for payment. If a valid warranty claim is made within 30 days of purchase of new Goods we will satisfy in full our liability to you by either replacing the Goods free of charge; or refunding to you the price you paid for the Goods if the exact same item is not in stock. The following relate to Products: Some of the information contained on the Site relating to the Products is provided to us by third parties and accordingly, no warranty is given by us as to the accuracy of such information. Other than as expressly provided in these Terms & Conditions, and except where the Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations), we exclude all conditions, terms, representations (other than fraudulent or negligent representations) and warranties relating to the Products, whether imposed by statute or by operation of law or otherwise, that are not expressly stated herein, including without limitation, the implied warranties of satisfactory quality and fitness for a particular purpose.
EXCHANGE/REFUND The provisions in this Clause 5 relate only to Goods:
Goods must be returned unused and in perfect condition within 7 days of delivery date to Firebox uk (please call us if you need to arrange this), with the original packaging and original invoice/receipt, then we will give you a full refund. The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the Goods to us. Please note that where you are returning goods because of an error on our part or that it is defective, we will refund you the price of postage and packaging. Otherwise, the price of postage and packaging will not be refunded. We are fully compliant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day 'cooling off' period after an order is placed, during which time goods may be cancelled or returned (as long as they are unused and in their original packaging). DAMAGES On delivery check the item before signing for it. If you find that an item is damaged do not sign for it and give it back to the driver. If however this was not possible we will require written notification within 24 hours of any damages via email to info@fireboxuk.com also ask you to forward to us any relevant photographic evidence concerning breakages and damages. We will only replace goods that are damaged if we have written confirmation with in 24 hours of reciept via email - notification by phone is not sufficient.
LIABILITY Nothing in these Purchase Terms shall exclude or limit liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. Our liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Purchase Terms or the performance or observance of our obligations under these Purchase Terms, and every applicable part of it shall be limited in aggregate to all sums paid by you to us. In any event, we shall not be liable to you under, or in connection with these Purchase Terms in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any loss of business, contracts, profits or anticipated savings or for any indirect or consequential economic loss whatsoever. Each provision of this Clause 6 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of these provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the expiry or termination of our agreement. DATA PROTECTION Our Personal Information Policy applies. GENERAL These Purchase Terms shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts. Each of the Clauses of these Purchase Terms shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part. MODIFICATION OF THESE TERMS AND CONDITIONS We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site. GENERAL These terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts. Each provision of these terms and conditions excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Safety/ Disclaimer
It is so important to follow safety precautions and use caution and common sense when burning our gel fire or bio fire products. Eco fires ltd will not be held responsible for any injuries, damages, or losses resulting from the use of our products.
Purchasing our products signifies that you accept this statement, and releases us from all liability.
Please follow these Bio Fire Safety Rules from Eco fires Ltd
IMPORTANT WARNING! CHECK THAT FLAME IS FULLY OUT BEFORE FILLING . Leave for 10 minutes once extinguished. Always keep a burning gel/bio fire within sight. Extinguish all gel fires/ bio fires when leaving a room or before going to sleep. Never burn a gel/bio fire on or near anything that can catch fire.
Keep burning gel/bio fire away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
Keep gel/bio fire out of the reach of children and pets
Do not over fill the provided gel fire- bio fire.
Do not place lighted gel/bio fires where they can be knocked over by children, pets or anyone else.
Check gel containers regularly for damage. Do not use the gel/ biofuel container if the fuel can escape. (please contact us if this is the case)
Always use a gel/bio fuel conatiner especially designed for the use with alcohol/ethanol fuel.
Be sure the gel/bio fuel bowl or firebox is placed on a stable surface.
Fire gel containers must be cleaned out every 3 to 4 uses.
Always read and follow the manufacturer's use and safety instructions carefully.
Always burn gel/bio fires in a well-ventilated room. Don't burn gel/bio fires in a small room or in a "tight" home where air exchange is limited.
Only extinguish the flame with the lid or flame killer provided.
Never put your hand in the burning flames. Do not allow children to put fingers in fuel that may be left in the containers when lit or extinguished.
Make sure a fire is completely extinguished and the embers are longer glowing before filling again or leaving the room.
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